Ericom Connect® - Application & Desktop Access for the Enterprise

Hyper–Scalability and Management Simplicity

Ericom Connect is a powerful remote application and desktop access solution. Built on innovative technology and two decades of Ericom's proven expertise in the access market, Ericom Connect offers enterprise-level organizations unparalleled scalability, superior user experience and exceptional ease of use. With great cost performance, Ericom Connect integrates into existing IT environments, reducing the need for costly infrastructure upgrades.

Experience No Limits

Combining the benefits of advanced Grid technology and robust connection brokering, the cloud-ready Ericom Connect offers high availability, super-scalability and enhanced performance.

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    Hyper-Scalability Start as small as you want and grow as needed. One Ericom Connect server can support up to 100,000 concurrent users, eliminating the need for multiple deployments and synch-ups

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    Rapid Deployments Rapidly onboard branch offices and remote users across geographically diverse data-centers from a single, unified management console, while maintaining the flexibility to allocate administration privileges and rights as needed

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    Handles Windows and Linux workloads Get the most out of virtualization by deploying applications and desktops from both Windows and Linux

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    Multi-tenant Ready Leverage one scalable installation to deploy, configure and maintain multiple private Ericom Connect tenant environments, for full isolation of resources and management between departments, lines-of-business or external contractors

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    100% Web-based, Client-less Experience Reap the benefit of web-based user access and administrative management from any web browser - without the hassle of plug-ins & patches

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    Unique Business Intelligence From usage tracking and monitoring to simulating user-sessions, take advantage of a wealth of IT operational data

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    Ensure Business Continuity Mitigate productivity interruptions by providing robust, always-on desktop access, from any device, anywhere

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    Connect Server Minimum Requirements

    HTML5-capable browsers including, but not limited to:

    • Windows Server 2012 R2
    • 1 GB of free Hard-Disk space
    • 7GB RAM
    • 4 Cores
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    Server Platforms

    • Windows Server 2003 / 2008 / 2008(R2) / 2012 / 2012(R2) Terminal Services (physical or virtual). Both x86 (32-bit) and x64 (64-bit) are supported.
    • Windows XP, Vista, Windows 7 and Windows 8 as remote desktops (physical or virtual). Both x86 (32-bit) and x64 (64-bit) are supported.
    • Server must have CPU with SSE2 instruction set support
    • Add support for fine-grained active password policies (CA0000033599)
    • Reports: Added "Concurrent users by month" (24568)
    • Reports: Added "Named users by month" (24568)
    • Reports: Failed login report includes originating host IP address
    • Admin Tool: new Tenant specific setting Dashboard Row Limit (22687)
    • Admin Tool: modified LUS indicator (24460)
    • Admin Tool: modified Remote Host Version indicator (24460)
    • Admin Tool: modified Log Message Queue indicator calculation (24460)
    • Admin Tool: New Logging Level indicator
    • Admin Tool: New Redo Log Size indicator (CA0000033717)
    • Admin Tool: Restored Universal Printer Driver setting
    • Admin Tool: EricomRDP is now the default protocol for all connections (24736)
    • ConnectCLI: removed twoFactorConfig, use radiusConfig
    • ConnectCLI: added “systems setCurrentAddress” (24694)
    • ConnectCLI: subcommands are parse before or after options (24700)
    • Discontinued settings universal printer name and universal printer driver
    • RemoteAgent default sampling rate changed from 1 sec to 5 sec (24335)
    • RADIUS shared secret now encrypted in the database and hidden in admin console (CA0000039446)
    • AccessServer optimized – disabled unneeded services (e.g. LBagent 23615)
    • AccessServer managed mode – only allows connections from Connect
    • RemoteAgent connectivity bug fixed (CA0000029847, please upgrade)
    • VDI with SCVMM is general availability
    • Configuration Tool: New setting to enable Simple Bind for Active Directory (24795)
    • Session Tracking API used to detect the process has been updated (CA0000034870)
    • Improve performance for processing Binding groups (CA0000035495)
    • Resolves bug where admin could not add/remove hosts in System group (CA0000040569)
    • Ericom Team Client - File collaboration feature (Enterprise Only)
    • Support for Active Directory on Windows 2016
    • EricomRDP mode is compatible with Windows 2008R2 hosts
    • EricomRDP full screen pin icon will toggle on change (20822)
    • Windows Integrated Authentication support by AccessPortal
    • Admin Tool: Configure client keep-alive heartbeat settings
    • Admin Tool: Configure AccessNow HTTPS fallback in ESG settings
    • Admin Tool: EricomRDP application mode no longer experimental
    • Add "desktop application" feature to AccessNow and Blaze (20827)
    • ConnectCli getMessageLogRecovery adds date range (From/To) options
    • AccessNow HTTPS fallback is disabled by default (starting in 8.0)
    • All self-signed certificates use 2048-bit length for the public key
    • Windows application parameter length can exceed 256 characters (22112)
    • Fixed EricomRDP crash bug (22626)
    • Resolves support issues: CA0000036859, CA0000035495, CA0000034870, CA0000033717, CA0000035123
    • VDI functionality - Technical Preview
    • RemoteAgent can configure a default Systems group
    • User Affinity assignment: Static Persistent and Dynamic Persistent
    • Native client bi-directional audio (EricomRDP)
    • Native client device redirection (EricomRDP)
    • Native client Microsoft Easy Print (EricomRDP)
    • Native client RemoteFX (EricomRDP)
    • Native client file based copy paste (EricomRDP)
    • Admin Tool: Dashboard indicator for LUS configuration consistency
    • Admin Tool: Configure “Smart Sizing” in Connection Properties
    • Admin Tool: Ability to manually add accounts to ‘Users’ list
    • Admin Tool: Improve performance by caching metadata
    • Support multiple Active Directories with the same UPN suffix
    • Ericom Connect and RemoteAgent installers require .net 4.5.2 or higher
    • Option to configure security headers in ESG, EUWS, and AWS
    • ConnectCLI can be run as a command shell
    • Systems can be automatically marked Permanently Disconnected
    • Systems can be automatically removed from a group on Permanent Disconnect state
    • Config Analyzer is launched with the New Grid operation
    • Minor internal bug fixes in AccessPad for Windows
    • Smashed the token bug (Resolved CA0000032885, CA0000033208, CA0000032872)
    • Resolved CA issues: CA0000031689

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    • With Ericom Connect, we have taken an entirely new approach to the world of connection brokering - in terms of scalability, ease of deployment, redundancy, and basically everything related to access for enterprise-level organizations as well as SMBs. The scalability, alone, reaches new industry heights - you can start out as small as you want, and grow to one million users and more.

      In the same way that the system is incredibly easy to set up, configure and use, Connect is extremely efficient & effective, requiring minimal resources in terms of servers & administration. The unique real-time reporting & alerting capabilities enable you to easily see How many people are on the system, Where they are accessing it from, and What resources they are using. And with built-in fault tolerance, no third party solutions needed and no single point of failure. With built-in clustering, if one server fails, the system keeps running.

    • How long does it take to install & configure Ericom Connect? A typical installation takes about one hour. As most of our technology is built into the central EricomConnect Server, it's very easy to set up and configure the system.

      As a System Administrator, one of the first things you want to know is, Is my system up and running? Is everything OK?

      Connect's fully Web-based UI gives you a high level, immediate view of the health of your system. All the technical things you would want to control in a remote session are available right here on the screen. The system admin can even see a simulation of the end-user experience, that is, what resources a particular end-user would see if they logged on.

      Unique & Powerful Launch Analysis
      For debugging, finding issues, and more, this unique & remarkable tool enables the system admin to visualize what a user is going to see when he / she logs into the system. You can also gain deep insight into how the system would provide the end-user with resources, what server the end-user would connect to, and all the settings that would be associated with that session. A tool that offers this type of power and knowledge does not exist in any other environment.

    • Hyper-Scalability - Connect is able to scale to unparalleled proportions. It is also inherently reliable and always available.
      The flexible scalability of Ericom Connect makes it an ideal solution for SMBs to larger enterprises across all industries. Let's say you have 50,000 users on a single server and you're merging with another company and need to add another 50,000. No problem: Just add a second server into the Grid; it automatically expands; now scaling to support as many users as one needs. Uniquely built on advanced Grid technology and robust connection brokering, a single Connect server can support per up to 100,000 users and more.

      For a multi data-center installation, system admins can centrally manage a single installation across multiple data centers (e.g., installing 10 servers in completely new sites across the globe).

    • AccessPortal- Web Based Access AccessPad - Native Application Access AccessToGo - Mobile Access
      Any Platform Any Platform
      Any browser (IE, Chrome, Firefox, Safari) Any browser (IE, Chrome, Firefox, Safari) iOS, Android, Blackberry
      Launches AccessNow based applications and desktops Launches AccessNow based applications and desktops Launches seamless applications and desktops
      SSO also available SSO also available
    • The most basic task is to publish resources - to define what desktops, applications and other resources need to be available to end-users, as well as certain characteristics (clipboard availability, etc.)

      The sys admin can also manage group policies instead of individual resources, such as in a hospital environment, for example: Groups of resources, Groups of servers they sit on and Groups of end-users with access to those systems. Similarly, he / she can define the relationship between all those various groups, as well as the characteristics and the security features around them.

      All this makes it very powerful and easy for an administrator to manage hundreds, if not thousands, of resources and users on a single interface!

      Publish Resources Manage Group Policies Control Access
      Define resource groups.
      Define desktops and applications to be accessed. Define Host groups Define user level access per resource group.
      Configure session details and characteristics. Configure group session details and characteristics. Configure user level session details and characteristics.
      Configure minimum server side requirements per resource Define host level association to resource groups

    • Ericom Connect uses grid technology to provide high availability, super scalability, and enhanced performance across all management servers / connection brokers. The distributed nature of the grid platform allows for scaling to support thousands of hosting servers and hundreds of thousands of user sessions - in fact, Ericom Connect can manage 100,000 users per management server vs. 1,000 users with Microsoft RD Connection Broker. Moreover, all business logic, state information, and health status is shared across each member of the grid

    • Easy-to-use, web-based administration allows executive & technical staff to control who has access to what, while making sure everyone has access to the parts of the systems, resources and business tools they need in order to do their job on a daily basis.. This allows the IT Administrator to publish Windows applications and desktops as well as Linux desktops, customize the user environment, manage group policies, configure and monitor resource access, closely monitor user behavior and easily identify intruders. Additionally, customizable, delegated administration allows IT to assign rights and privileges to a variety of users in accordance with security profiles and organizational hierarchy, easily and efficiently. Multi-language support for the Administration Console, includes Asian and other languages.

    • Leverage one scalable installation (rather than installing several disparate silos) to deploy multiple private Ericom Connect tenant environments. One installation reduces IT overhead, configuration, and maintenance. Each tenant environment receives a dedicated URL and can manage isolated environments based on line of business, geographical locations, etc.

    • End users may use several Ericom portal interfaces to sign in to Ericom Connect and launch published resources.

    • AccessPortal - modernized web-based portal, which provides HTML5 browser-based access.
    • AccessPad - a native client that displays applications or desktops using server-side configuration settings. This client supports Ericom Blaze acceleration and non-accelerated mode.
    • AccessToGo - a native mobile application for iOS and Android operating systems.
    • Provides enterprise-level security measures with comprehensive security features, including real-time intruder monitoring, logging and event recording, Single Sign-On and Kerberos. For an additional layer of security, Ericom Connect integrates with leading SSL VPNs and RADIUS, RSA® SecurID®, SecurEnvoy®SecureAccess and SecurICE two-factor authentication support within Connect's Windows native client, as well as with special proprietary customer security systems. Additionally, built-in support for SSL / TLS 1.2, enables all connections from the client to the Terminal Servers to be encrypted, making them secure across public networks; other SBC solutions offer a secure server specifically as a stand-alone server only. Moreover, with built in SSL / TLS 1.2 administrators can permit secure connections to servers that do not support SSL connections.

    • Ericom Connect provides powerful built-in tools for tracking, monitoring, measuring and troubleshooting, including rich visual reports and trends, dashboards, alerts, and more. You can log all user and session activity to provide business with a thorough view of how resources are used. Such data is useful for many use cases such as:

    • Tracking subscription based usage of applications and desktops
    • Monitor user productivity
    • Measure system workload and health
    • Troubleshoot issues (connectivity, assignment, errors, etc.)
    • Ericom bundles UniPrint, RDS-based leading printing solution, as part of its product installation and end-user software client. Additionally, Ericom provides the option to integrate with other leading universal printing solutions (e.g., triCerat, Net2Printer and others).

    • Ericom Connect integrates with Microsoft's Active Directory for user authentication. If the network user is disabled, then the Connect server will not allow this user to log into the system.

    • Windows 10 Ready
    • The Ericom Team client allows multiple users to view and collaborate on files via a single remote session; perfect for remote learning and team projects. Each participant can take control of the live session when they have something to contribute, while others can view the ongoing session in real time.

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“Ericom Connect...The whole thing just feels really intuitive. You can create groups of applications, groups of servers, and groups of users that you then manage as a group. So you can associate a group of apps with AD items and apply groups to hosts.”

Brian Madden, Desktop Virtualization Expert,

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