Cookie Policy

Ericom Software websites (the "Sites") use cookies to retain information about your use of the websites. If you use a Site, then you accept that Ericom may use the cookies set out below.

What are cookies?

Cookies are small data files that are placed on your computer hard drive or other mobile or handheld device (such as smartphone or tablets) as you browse a Site. They are used to 'remember' when your computer or device accesses a Site.

We use the following categories of cookies on our website:

  1. Basic Cookies: These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
  2. Performance Cookies: These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns.
  3. Advertising Cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
  4. Social Media Cookies: These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

If you want to delete any cookies that are already on your device, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Sites.

What information is collected?

Some cookies collect information about browsing and purchasing behavior by people who access a Site via the same computer or device. This includes information about pages viewed, products purchased, and the customer journey around the website. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. Ericom Software uses this information to analyze trends, to measure the number of visitors to our site and to help make the Sites easier to use and navigate. Note that we do not use cookies to collect or record a user’s name, address or other contact details. You can set your browser to refuse cookies, but if you do, you might not be able to take full advantage of a Site.

We use third parties to assist us in measuring statistical information about visitors to the Sites. Such parties may utilize cookies or web beacons, but in no event will they connect any individual user with personally identifiable information or share any such information with anyone else.

Who sets the cookies?

The cookies stored on your computer or other device when you access a Site are set by Ericom Software/third parties. We use both first-party and third-party cookies on the Sites. First-party cookies are cookies issued from the ericom.com domain that are generally used to identify language and location preferences or render basic site functionality. Third-party cookies belong to and are managed by other parties, such as Ericom Software business partners or service providers.

What are cookies used for?

The main purposes for which cookies are used are:

  • Technical purposes essential to the effective operation of the Sites.
  • To enable Ericom Software to collect information about the browsing and purchasing habits of customers.

How to manage cookies

Each browser will have a different method to manage cookies, allowing you to view, delete and block cookies.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the Sites may not operate properly if cookies are disabled.

Cookies we use

Some of the cookies we commonly use are listed below. This list is not exhaustive, but it is intended to illustrate the primary purposes for which we typically set cookies. If you visit one of the Sites, the Site will set some or all of the following cookies.

Google Analytics cookies are used to collect anonymous information about how visitors use the Sites. These are Analytical/Performance Cookies. We use the information to compile reports and help us improve the Sites. The information collected is anonymous and includes the number of visitors to a Site, what pages they visited, and from where they have come to the Site. Click here for more information.

Cookie Name Description Expiration
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
__utmb Tracks how long user stays on a site. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 minutes from set/update
__utmc Used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. Session
__utmt Used to throttle request rate. 10 minutes
_gat Used to throttle request rate. 1 minute
_gid Used to distinguish users. 24 hours
_ga Used to distinguish users. 2 years
_gat Used to throttle the request. 1 minute

Google DoubleClick test_cookie is a session cookie used to measure the effectiveness of our online marketing campaigns and to present targeted ads to the user.

When you conduct a search on Google or Bing (Microsoft), certain results are actually advertisements. So that you will click on those advertisements, Google and Microsoft want to show you ads that are relevant to your interests. For this, they use their own cookies, which serve to retain your browsing preferences to better target you as a consumer.

Cookie Name Description Expiration
NID This Google cookie contains Google preferences, such as your language settings, your latest searches, and is primarily used for Google AdWords. 6 months
MUID This Microsoft cookie is used to track your Bing searches, your location, and your interactions with Microsoft service to optimize ad campaigns for those who advertise on Bing and MSN. 2 years

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Cookie Name Expiration
GPS Session
PREF 270 Days
VISITOR_INFO1_LIVE 180 Days
YSC Session