Ericom Connect - Frequently Asked Questions
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Ericom Connect FAQs

Why Ericom Connect?

With Ericom Connect, we have taken an entirely new approach to the world of connection brokering - in terms of scalability, ease of deployment, redundancy, and basically everything related to access for enterprise-level organizations as well as SMBs. The scalability, alone, reaches new industry heights - you can start out as small as you want, and grow to one million users and more.

In the same way that the system is incredibly easy to set up, configure and use, Connect is extremely efficient & effective, requiring minimal resources in terms of servers & administration. The unique real-time reporting & alerting capabilities enable you to easily see How many people are on the system, Where they are accessing it from, and What resources they are using. And with built-in fault tolerance, no third party solutions needed and no single point of failure. With built-in clustering, if one server fails, the system keeps running.

Ericom Connect Logical Architecture
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Getting Started

How long does it take to install & configure Ericom Connect? A typical installation takes about one hour. As most of our technology is built into the central EricomConnect Server, it's very easy to set up and configure the system.

As a System Administrator, one of the first things you want to know is, "Is my system up and running? Is everything OK?"


Connect's fully Web-based UI gives you a high level, immediate view of the health of your system. All the technical things you would want to control in a remote session are available right here on the screen. The system admin can even see a simulation of the end-user experience, that is, what resources a particular end-user would see if they logged on.

Unique & Powerful Launch Analysis

For debugging, finding issues, and more, this unique & remarkable tool enables the system admin to visualize what a user is going to see when he / she logs into the system. You can also gain deep insight into how the system would provide the end-user with resources, what server the end-user would connect to, and all the settings that would be associated with that session. A tool that offers this type of power and knowledge does not exist in any other environment.

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How scalable is the solution?

Hyper-Scalability - Connect is able to scale to unparalleled proportions. It is also inherently reliable and always available.

The flexible scalability of Ericom Connect makes it an ideal solution for SMBs to larger enterprises across all industries. Let's say you have 50,000 users on a single server and you're merging with another company and need to add another 50,000. No problem: Just add a second server into the Grid; it automatically expands; now scaling to support as many users as one needs. Uniquely built on advanced Grid technology and robust connection brokering, a single Connect server can support per up to 100,000 users and more.

For a multi data-center installation, system admins can centrally manage a single installation across multiple data centers (e.g., installing 10 servers in completely new sites across the globe).

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Supported End-user Platforms

AccessPortal- Web Based AccessAccessPad - Native Application AccessAccessToGo - Mobile Access
Any platformAny platform 
Any browser (IE, Chrome, Firefox, Safari)Any browser (IE, Chrome, Firefox, Safari)iOS, Android, Blackberry
Launches AccessNow based applications and desktopsLaunches AccessNow based applications and desktopsLaunches seamless applications and desktops
SSO also availableSSO also available 

Powerful Application & Desktop Management

The most basic task is to publish resources - to define what desktops, applications and other resources need to be available to end-users, as well as certain characteristics (clipboard availability, etc.)

The sys admin can also manage group policies instead of individual resources, such as in a hospital environment, for example: Groups of resources, Groups of servers they sit on and Groups of end-users with access to those systems. Similarly, he / she can define the relationship between all those various groups, as well as the characteristics and the security features around them.

All this makes it very powerful and easy for an administrator to manage hundreds, if not thousands, of resources and users on a single interface!

Publish ResourcesManage Group PoliciesControl Access
 Define resource groups. 
Define desktops and applications to be accessed. Define Host groupsDefine user level access per resource group.
Configure session details and characteristics.Configure group session details and characteristics.Configure user level session details and characteristics.
Configure minimum server side requirements per resourceDefine host level association to resource groups