Ericom Forums
 
 
Support Center   |    Forums   |    Blog   |    Contact

Home / Community - Forums / Ericom Blaze / Cannot connect to host - SSL related error

Cannot connect to host - SSL related error

1 posts, 0 answered

By Carina_Ericom » 29 Oct 2014

Users cannot connect to the host and receive a SSL related error.

Open with Notepad the 'Access Server.LOG' file on the server side (by default it is located at: C:\Program Files\Ericom Software\Ericom Access Server\Logs).

Search for the following error type  (*** ERROR *** [1183]):

14/10/27 13:32:48.920 |     1552 | *** ERROR *** [1183]
                                 | Exception calling WINSSL::IHandshake::NextStep
                                 | in_bytes = 198
                                 | 0000: 16 03 01 00  86 10 00 00  82 00 80 8C  D9 5C 52 7E |.............\R~|
                                 | 0010: EB A7 17 8E  5E BC C5 0B  A9 18 E2 7E  32 A7 6B 7A |....^......~2.kz|
                                 | 0020: 40 A9 59 95  93 FC 5D AC  D3 60 9D AF  89 86 FF DD |@.Y...]..`......|
                                 | 0030: F6 F9 21 4D  F7 21 2E A3  11 1A 71 EC  30 CC 04 74 |..!M.!....q.0..t|
                                 | :
                                 | SSL accept handshake failed on step #2.
                                 | Location: ..\..\..\..\..\..\..\..\..\Dev-Kit\WinSSL\v_0\_implementation_\winssl_Handshake.cpp(301)

If the above error type appears, it possibly indicates that the self-signed certificate that comes with the installation of the product is corrupted (it could happen by a power outage for example).

In order to solve the issue, please follow these steps:
 - Stop the Ericom Access Server service.
 - Open the Microsoft Management Console.
 - Delete all Ericom related certificates.
 - Start the Ericom Access Server service (at this step the self-signed certificate will be regenerated).

 
Carina_Ericom
Ericom Employee 2 posts
Joined: 02 Oct 2014

 


You are not Logged-in.
Log-in to post a message
Login  Register


Our Forums

Share this page