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Scrolling on small devices

4 posts, 0 answered

By Erik » 31 Jul 2014

I'm testing AccessNow on small devices (smartphones) setting a resolution larger than original display (ie 1024 x 768) instead of 'fit to browser window' option (Internet Explorer on WindowsOS 8.1)
I can connect to my RDP Server but I'm unable to scroll the display so I see only a portion of screen. 
Is this an HTML5 client limitation?

Thanks,

                Erik

 
Erik
1 posts
Joined: 31 Jul 2014
By Anonymous » 07 Aug 2014

Hello Erik,

You can scroll  around the AccessNow page using a single finger drag or a double finger drag.  You can also zoom in and zoom out by using the standard two finger zoom gesture.   I tested this using a Samsung S5 with Chrome browser. 

If you are still having issues, you may be able to receive a faster support response by writing to your local Ericom support office.  The US help desk can be reached at supportusa@ericom.com

Regards,
Technical Support

 
Anonymous
By Anonymous » 07 Aug 2014

Hi.

Yes, I’m able to scroll/zoom with an Android + Chrome. This issue is related to Internet Explorer on Windows  devices. Could you test this configuration?

 Thanks,

                 Enrico

 
Anonymous
By James_Ericom » 28 Aug 2014 in reply to Anonymous

Thank you for bringing this to Ericom's attention, we are investigating into this functionality and will post a response after additional testing in our lab.  In the meantime, feel free to open a support ticket as well if you wish to receive a support ticket number.

Regards,
Ericom Support

 
James_Ericom
Top Contributor 64 posts
Joined: 02 Apr 2014

 


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