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Remote Printing issues

2 posts, 0 answered

By KMinev » 09 Jun 2016

Hi Ericom Support,


We just installed AccessNow
server on Windows 2008 R2. We have installed the HP universal Printer driver
and added the extra line in blaze.txt to activate it.

We can login and see that the
Ericom redirected printer is there.


But the issue is when we try to
do remote print – nothing happens.

In error logs we observed the
following :



16/06/08 08:24:38.181
|     2796 | [SESSION] Session #3 is running an external

| Application: ps2pdf.exe

| CommandLine:



16/06/08 08:24:38.181
|     2796 | *** ERROR *** [1003_W_-1]

| running external application '/application_name=ps2pdf.exe



Failure calling '::ShellExecuteEx'.



running external application
Failure calling '::ShellExecuteEx'.




I want to mention also that we
have a group policy that allows us to run only selected executables. We added
ps2pdf.exe and ps2pdf.dll as such.


Please advise.

1 posts
Joined: 09 Jun 2016
By Cristian_Ericom » 07 Jul 2016

Hello KMinev,

Thank you for taking the time to open this topic.
Please make sure that you have installed the correct HP Universal drivers.
In your case, the one that needs to be installed is the PS version, not the PCL one.
You can download it from

If this doesn't solve the issue, please contact us at ca @

Kind regards,

Top Contributor Ericom Employee 36 posts
Joined: 27 Jan 2015


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