As any system administrator knows, when a user calls the help desk and says, “My computer is slow”, it can take hours to run through all the various systems — and gather the necessary information from these systems — to try to figure out what is happening with the user.
Using simulation, organizations can improve many processes without having to painstakingly go through the day-to-day operations and identify flaws so that the necessary adjustments can be made. An additional benefit is that any new ideas can be tested by the simulation at a fraction of the cost of doing so in the real environment. This allows you to try out multiple alternatives and gain valuable insight that allows the organization to operate with a higher degree of efficiency.
Simulation in Application Delivery
Now imagine if you had the ability to select the user and specific application, and simulate the process that the user is going through --- in real-time. In this way, you could actually mimic the exact user experience, making it much easier to figure out what is wrong. For example, one of the servers is not available, or the host is overloaded and there are no available sessions.
Launch Analysis and Ericom Connect
The integrated Launch Analysis functionality in Ericom Connect, Ericom’s enterprise-grade managed access solution, allows administrators to perform just such a simulation. When a new help desk ticket is opened, there is no need for IT to conduct the usual back and forth conversation: “OK, what did you do?” “What did you click?” “OK, let me see, I want to check that server. Wait online.” With Ericom Connect, you can visualize actual step-by-step user processes directly from within the administration console.
When the administrator brings up a specific end-user, the simulation engine displays all of the applications and resources that user would see if they were to log in at that moment, as well as the underlying business logic. Administrators can also gain deep insight into how the system would provide the end-user with resources, what server the end-user would connect to, and all the settings that would be associated with that session. Drilling down to this level of detail ensures that the system is always working at an optimal level and, if there is a problem, it can be quickly identified and resolved.
The Launch Analysis functionality in Ericom Connect addresses the growing needs of diminishing IT departments, especially as more and more organizations continue to adopt hosted solutions. The ability to quickly detect and troubleshoot problems helps organizations minimize downtime and ensure business continuity.
For hosted service providers, this kind of simulation can assist providers in giving their users the best experience while they are accessing their applications. Despite the many unpredictable fluctuations in resource usage that take place during the course of the day in this type of ecosystem, Ericom’s Launch Analysis can provide an accurate and real-time analysis of how resources are being used.
To learn more or try Ericom Connect for yourself, visit: http://www.ericom.com/ericom-connect/enterprise/