Enabling secure, always-on application access during an outbreak like swine flu lies squarely within the domain of enterprise-wide secure remote access and desktop virtualization. As part of a comprehensive business continuity / disaster recovery plan, servers can be located in multiple datacenters, even in different countries. Network administrators can easily log on via Web-based clients, and help desk support can be provided remotely.
Ericom suggests that chief among the basic aspects of managing disruptions of any magnitude include:
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- Formulating, and regularly testing a comprehensive business continuity plan (BCP) that suits the needs of the individual organization; this includes ensuring physical redundancy for all data and applications via a secondary datacenter.
- Optimizing worker productivity by enabling reliable user access to both the primary datacenter and, as needed, to its backup, from anywhere and on any device. Ideally, this should also enable administrators to centrally manage deployments, configurations, user support, etc. Centralized management and administration is crucial both for keeping the secondary datacenter up-to-date and for ease and speed of connecting users to it when the primary datacenter fails.
- Ensuring that time-sensitive operations (e.g. payroll, customer service, shipments and billing) can be conducted remotely, even if workers are unable to get to the head or branch offices.
- Protecting privacy: corporate data, as well as sensitive personal information of clients/customers, etc., must be kept secure even when operating during times of emergency.