Debugging keyboard issues-AN
 Ericom AccessNow General FAQs 
 Ericom AccessNow General < BACK TO QUESTIONS 
When using AccessNow, one of the keyboard keys does not respond (or displays an incorrect character). How can I fix this?
answer In order to allow Ericom support team to provide you with a solution, please follow the steps below:

1) Browse the following URL: 
(Use the same client device, same web browser, and the same locale settings)

2) Press the problem key, and provide us with a screen shot or with a copy of the browser content

3) In addition, please specify which key was pressed, and let us know if keys.html failed to reflect this key.