Support

Reporting an issue

Ericom Software is dedicated to providing our customers with unparalleled service. Our team of courteous and knowledgeable customer service representatives will answer all your questions regarding installation, programming or specific customization needs of the Ericom products.

Contact Ericom Technical Support - Click here to find the telephone and email address of the Ericom support office closest to your country or state.

Reporting an Issue

When you report issues to Ericom Support, we will try to provide a solution at the earliest possible time.

To report an issue, select from one of the following categories:

Maintenance & Upgrades

A valid maintenance agreement ensures technical support and software updates for your PowerTerm software. Please contact our sales department via email to receive information about new maintenance agreements, maintenance renewals and upgrading your Ericom product.