Ericom's Remote Desktop Support tool provides pcAnywhere®-like capabilities. With this tool, Helpdesk personnel and IT administrators can remotely control a user’s desktop to quickly troubleshoot technical issues - regardless of the user’s physical location.
Saving valuable time, IT administrators can respond to user’s requests for assistance by taking over the user’s desktop to identify and treat the problem - without having to visit the individual desktop.
PowerTerm WebConnect SupportView provides several advantages:
No pre-installation or user configuration
Firewall friendly: handles dynamic IP addresses - even for users who are behind firewalls, using DHCP, or connecting via an ISP
Extremely fast
Leverages the Internet, eliminating costly phone usage
