Report a PowerTerm WebConnect Issue

PowerTerm WebConnect Issues

Please help us solve your support issue effectively and expediently by providing all of the relevant information about the problem.

Fields marked * are mandatory.

Have you already purchased the product?  *  Yes      No
PowerTerm serial number  
Number of licenses under consideration  
PowerTerm WebConnect Version/Build  *
       (see Help > About PowerTerm WebConnect)  Note: For both Server side and Client side.
WebConnect module
Terminal Server Version  
If the issue is related to Net2Printer or triCerat, please provide the Version/ Build  
Were there infrastructure changes before the problem appeared?  
        e.g. firewall, SSL VPN, anti-virus, directory services
Client O/S  
Detailed description of your issue.  *


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Please read our Privacy Policy.

First Name  *
Last Name  *
Company Name
Country  *
State / Province
           (Fill the State field only if you are a US/Canada resident)
E-mail Address  *
           To ensure your privacy, Ericom will not sell your e-mail address
            to any third party.