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Ericom AccessNow Issues

Please help us solve your support issue effectively and expediently by providing all of the relevant information about the problem.

Fields marked * are mandatory.

Version of Ericom AccessNow Client *(i.e 1.1, 1.3, etc.)  
Version of Ericom AccessNow Server *
(i.e 1.1, 1.3, etc)  
Have you already purchased the product? *  Yes      No
AccessNow serial number *  
What type of operating system are you connecting to (host)?
(e.g. Windows 2012r2, Windows 8 etc.)  
 
What type of operating system are you connecting from (client)?
(e.g. Windows 10, Windows 8, etc.)  
 
What type of type of device are you using?
(e.g. PC, Smartphone, Tablet, etc.)
 
What browser are you using?
(e.g. InternetExplorer, Chrome, FireFox, Safari, other etc.)  
 
Does the problem persist when using Microsoft RDP?    Yes      No
Are you getting error messages on the client or host?  
Detailed description of your issue. *

CONTACT INFORMATION

Ericom respects your privacy. We will not sell your information to other companies.
Please read our Privacy Policy.

First Name *
Last Name *
Company Name *
Country *
State / Province
(Fill the State field only if you are a US/Canada resident)
Telephone
E-mail Address *
           To ensure your privacy, Ericom will not sell your e-mail address
            to any third party.